DoDoWish One-Year Limited Warranty

Every DoDoWish figurine is custom-made. We provide a one-year limited warranty from the date of delivery against defects in materials and workmanship under normal use and care.

This warranty is separate from our 30-day process for reporting issues with an order upon arrival. The 30-day reporting window does not shorten your one-year warranty.

Nothing in this policy limits any rights you may have under applicable consumer law.

1. Warranty Coverage

This warranty applies to resin figurines purchased directly from DoDoWish and covers defects caused by materials or manufacturing, including:

Parts that loosen or detach because of defective assembly or bonding.
Cracks or structural failures caused by manufacturing defects rather than impact or misuse.
Paint or finish defects resulting from the manufacturing process, beyond normal wear or minor handmade variations.

A damaged part is not automatically a manufacturing defect. We will review the circumstances and available evidence to determine whether the issue qualifies.

This warranty applies to the original purchase and is non-transferable upon resale. If the figurine was purchased as a gift, the recipient may request assistance using the original order number or proof of purchase.

2. What Is Not Covered

This warranty does not cover:

Accidental damage, including drops, impacts, crushing, or damage caused by pets.
Damage caused by misuse, neglect, improper storage, or failure to follow supplied care instructions.
Normal wear and tear, including surface scratches or finish wear from regular handling.
Damage caused by prolonged exposure to direct sunlight, extreme temperatures, harsh chemicals, or improper cleaning.
Damage caused by unauthorized repairs or modifications.
Minor variations in color, texture, or fine details inherent to custom 3D printing.
Change of mind or dissatisfaction based solely on subjective artistic preferences.
Package loss or theft, which is addressed separately under our shipping policies.

These exclusions do not remove coverage for a genuine defect in materials or workmanship.

3. How to Make a Warranty Claim

Email support@dodowish.com within one year of the original delivery date, preferably as soon as you discover the issue.

Please include:

Your order number or proof of purchase.
A description of the problem and when you first noticed it.
Clear photos or a short video showing the affected area.
Relevant details about how the item was used and cared for.

We may request additional information to assess the issue. Please retain the item and avoid attempting repairs while your claim is being reviewed.

A claim submitted within the warranty period will not become ineligible solely because our review continues beyond that period.

4. How We Resolve Covered Defects

For an approved warranty claim, our primary resolution is a free remake and replacement shipment of the affected item, with no production or shipping charge to you.

If a remake cannot resolve the confirmed defect, we will review an appropriate alternative with you, including a refund where applicable. Approved refunds are processed according to our Refund & Return Policy.

Because each item is custom-made, replacement production and delivery require time. We will provide the applicable estimates when arranging your replacement.

Please do not return an item without contacting us first. If we require a return for a covered claim, we will provide the correct address and either a prepaid shipping label or reimbursement of reasonable return shipping costs approved by us in advance.

A replacement remains covered for the remainder of the original one-year warranty period. It does not restart a new one-year period, except where required by applicable law.

5. Arrival Issues & Shipping Protection

If your order arrives with an incorrect item, a major manufacturing defect, or transit damage, please contact us within 30 days of delivery under our Refund & Return Policy.

Manufacturing defects discovered after those 30 days may still qualify under this one-year warranty.

You do not need to purchase Shipping Protection to receive assistance for a covered manufacturing defect or an eligible arrival issue.

For package loss, theft, and optional shipping coverage, please see our Shipping Protection Policy.

6. Contact Us

Company name: DREAMMARKET LIMITED
Company address: Suite 6503, 65/F, Central Plaza, 18 Harbour Road, Wan Chai, Hong Kong
Telephone: +852 66324848
Customer service email: support@dodowish.com
Service hours: Monday–Friday, 9:00–19:00 (UTC+8)

The company address above is provided for company identification and correspondence. Do not send returns to this address unless our support team specifically instructs you to do so.

For all warranty requests, please email us with your order number so we can locate your purchase and assist you.