DoDoWish Shipping & Delivery Policy

Every DoDoWish figurine is custom-made. Your total delivery time includes both the time needed to produce your item and the time needed to ship it.

Estimated Total Delivery Time = Production Time + Shipping Time

Please review the estimates below before ordering, especially if your purchase is intended for a specific occasion.

1. Production Time

Estimated production time: 10–15 business days.

Production begins once we have the photos, customization details, and any design approval required for your order.

The process includes:

Preparing your custom design for production.
3D printing.
Finishing and curing.
Quality inspection and packaging.

If we need a clearer photo, additional instructions, or approval from you, production may be delayed until we receive your response. Requested design changes may also affect the schedule.

If a material change to your production estimate occurs, we will contact you using the details provided with your order.

2. Shipping Methods, Rates & Estimates

Shipping time begins after your completed item is dispatched. It does not include production time.

All prices below are in USD.

Shipping Method	Shipping Cost	Estimated Transit Time
Standard Shipping	$7.99; free on orders over $59.99	7–9 business days
Expedited Shipping	$15.99	5–7 business days

Available shipping methods and applicable charges are displayed at checkout for your destination. Please review them before completing payment.

Expedited Shipping speeds up transportation only. It does not shorten the 10–15-business-day production period.

For an order ready to enter production without additional clarification or approval, estimated combined times are:

Shipping Method	Production + Transit
Standard Shipping	17–24 business days
Expedited Shipping	15–22 business days

These estimates exclude any time spent waiting for customer responses or additional design approval.

Business days generally mean Monday through Friday, excluding applicable public holidays. Production and carrier holiday schedules may differ.

3. Delivery Destinations & Timing

We ship to destinations supported at checkout. Available services may vary by country, region, and address.

Delivery estimates are not guaranteed arrival dates unless we expressly confirm a guaranteed service for your order.

Remote destinations, customs processing, peak shopping periods, severe weather, and carrier disruptions may extend delivery times.

If you need your order for a specific date, contact support@dodowish.com before purchasing so we can help you assess the available timing. An event date entered in an order note does not, by itself, create a delivery guarantee.

4. Order Tracking

After dispatch, we will send a shipping confirmation email with your tracking number and tracking instructions.

Please allow 1–3 business days for the carrier’s first tracking update to appear.

You can follow your shipment using the tracking link in that email. If you cannot find the email, check your spam folder or contact us with your order number.

A temporary gap between tracking updates does not automatically mean a package is lost.

5. Shipping Address Changes

Please check your shipping address carefully before placing your order, including the recipient’s name, street address, apartment or unit number, postal code, and country.

Request address changes at support@dodowish.com within 24 hours of placing your order. Include your order number and the complete corrected address.

Address changes are separate from the 2-hour cancellation and customization window described in our Refund & Return Policy.

We cannot change the address once the package is in transit. A change request is not confirmed until our support team acknowledges that it has been completed.

If an incorrect or incomplete address causes failed delivery or a returned shipment, contact us to review the available options. Any proposed additional shipping charge will be explained before you agree to reshipment.

6. Customs, Duties & Import Charges

International shipments may be subject to import duties, taxes, or customs handling fees. These depend on the destination, order value, product classification, and rules in effect when the shipment enters the country.

Any import charges not collected at checkout or expressly included in our shipping service are the recipient’s responsibility.

We do not guarantee duty-free delivery to any destination. Please review the charges and disclosures shown at checkout and contact your local customs authority if you need clarification about potential import costs.

Customs processing may affect delivery timing. A package awaiting customs clearance is not automatically considered lost.

7. Delayed, Missing, Stolen or Damaged Packages

Delayed or undelivered packages

For eligible lost-in-transit claims under purchased Shipping Protection, the usual waiting period is 15 business days after the expected delivery date, unless the carrier confirms the loss earlier.

The expected delivery date means the latest date in the delivery estimate supplied for your shipment. If no estimate was provided, contact us to confirm the applicable date.

You may report a problem before the waiting period ends. Full claim deadlines and requirements are explained in our Shipping Protection Policy.

Marked as delivered but not received

Check with household members, building reception or your mailroom, and any safe delivery locations. Review any available carrier delivery photo.

If the package is still missing, contact us promptly. For purchased Shipping Protection, claims for a package marked as delivered but not received, or stolen after delivery, must be submitted within 30 calendar days of the carrier’s recorded delivery date.

Transit damage

If your item arrives damaged, email us within 30 calendar days of delivery with your order number and clear photos of the damage.

Please retain the packaging and include photos of the packaging and shipping label if available.

You do not need to purchase Shipping Protection to receive assistance for eligible transit damage under our Refund & Return Policy.

8. Related Policies

Our shipping estimates and assistance procedures operate alongside:

Refund & Return Policy — cancellations, incorrect items, arrival defects, transit damage, and refunds.
Shipping Protection Policy — optional coverage for eligible package loss, theft, and damage, including claim deadlines.
One-Year Limited Warranty — covered defects in materials and workmanship for one year from delivery.

A shipping delay or an exclusion under optional Shipping Protection does not automatically remove assistance available under another applicable policy.

Nothing in this policy limits rights or remedies available under applicable consumer law.

9. Contact Us

Email: support@dodowish.com
Service hours: Monday–Friday, 9:00–19:00 (UTC+8)

Please include your order number and, if available, your tracking number so we can locate your shipment and assist you.