DoDoWish Refund & Return Policy

Every DoDoWish figurine is custom-made using your photos and selected options. For this reason, we do not accept returns or refunds simply because you change your mind.

This does not affect assistance for incorrect items, manufacturing defects, transit damage, or eligible claims under our One-Year Limited Warranty. Nothing in this policy limits any rights you may have under applicable consumer law.

1. Cancellation & Modification

Within 2 hours of placing your order

You may request a cancellation or changes to your order free of charge. Email support@dodowish.com with your order number and requested changes.

After 2 hours

Cancellations are subject to a 30% service fee to cover customization work and costs already incurred. The remaining 70% will be refunded to your original payment method.

Changes to photos, product options, or customization details after 2 hours depend on production progress. We will confirm whether the change is possible and disclose any additional cost before proceeding.

Shipping address changes

Please request address changes within 24 hours of placing your order. This is separate from the 2-hour customization window. We cannot change an address once the package is in transit.

2. Incorrect Items, Manufacturing Defects & Transit Damage

If your order arrives with an incorrect item, a major manufacturing defect, or transit damage, contact support@dodowish.com within 30 days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos showing the item and the problem.

  • For transit damage, photos of the packaging and shipping label, if available.

Please report transit damage as soon as you notice it and retain the packaging while we review your claim.

How we resolve confirmed issues

For an eligible issue confirmed to be our responsibility, our primary resolution is a free remake and replacement shipment, at no additional cost to you. You do not need to purchase Shipping Protection to receive assistance for these issues.

If a remake cannot resolve the confirmed issue, our support team will review an appropriate alternative with you, including a refund where applicable.

Please contact us before returning any item. We will explain whether a return is necessary and provide instructions.

3. One-Year Limited Warranty

Our figurines carry a one-year limited warranty from the date of delivery against defects in materials and workmanship.

The 30-day reporting window in Section 2 applies to issues with your order upon arrival. It does not shorten your one-year warranty. Manufacturing defects discovered later may still qualify for assistance during the warranty period.

Damage caused by misuse, accidents, improper care, or unauthorized modifications is not covered.

For coverage details and claim instructions, please see our Warranty Policy.

4. Situations Not Eligible for Returns or Refunds

Because each item is made to order, we do not accept returns or refunds solely for:

  • Change of mind: No longer wanting or needing the item.

  • Customer selection errors: Choosing the wrong size, model, or customization option when we supplied the item as ordered.

  • Subjective artistic preferences: Disliking the artistic interpretation or expecting an exact photographic reproduction from a stylized figurine.

  • Normal production variations: Minor differences in color, texture, or fine details inherent to custom 3D printing.

These exclusions do not apply if we supplied the wrong item, failed to follow the agreed customization details, or produced an item with a covered manufacturing defect.

5. Optional Shipping Protection

Shipping Protection is an optional paid service selected at checkout. It provides additional coverage for eligible package loss, theft, and transit damage.

Approved claims receive one free remake and replacement shipment per order, at no additional charge.

If your package is missing, marked as delivered but not received, or suspected stolen, contact support@dodowish.com promptly. We will explain the applicable carrier investigation, waiting period, and supporting evidence requirements.

Please see our Shipping Protection Policy for full coverage details, claim deadlines, and exclusions.

Shipping Protection is separate from our product warranty and does not replace the assistance described in Section 2.

6. Refund Processing

Approved refunds will be issued to your original payment method. Store credit or a coupon will only be used if you agree to it.

After we issue your refund, estimated processing times are:

  • PayPal: 3–5 business days.

  • Credit or debit cards: 5–10 business days.

These are estimates. The time it takes for funds to appear depends on your payment provider or bank.

If your refund has not appeared after the estimated period, contact us for assistance.

7. Contact & Return Instructions

Email: support@dodowish.com
Service hours: Monday–Friday, 9:00–19:00 (UTC+8)
Administrative office: 701 Tillery Street, Suite 208, Austin, TX 78702

The administrative office does not accept returns.

Contact our support team before sending any item back. If a return is required, we will provide the correct return address and instructions, including any applicable shipping arrangements.